Archive for the ‘Bots’ Category

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Emergency bots are anything from bots that answer 911 calls to drones. Normally a 911 or any other emergency call is answered by a person, but now that these places aren’t staffed as much, emergency bots help fill the vacant spaces. Having emergency bots answer 911 calls can seem a bit tedious because people are usually frantic and for a bot to try to maintain a conversation would be a bit difficult. Due to the importance of these calls, emergency bots are extremely advanced. These bots are able to pick up location and language. This makes it more efficient for the 911 call responders. The bots are able to connect the person with one who can understand either their language or accent. The bots are also able to connect the caller to someone within their immediate location. This is extremely important so that when people arrive at the location they are prepared to the best of their abilities. Emergency bots are becoming so advanced that it has been predicted that over 85 percent of interactions between businesses and customers will have no involvement of a human on the business side by 2020. Without even knowing it, the majority of your phone calls through customer care are led by bots. Bots have become a huge contribution to customer care and will more than likely become a huge part of more emergent matters.

Emergency Bots for Safety

Scientists are working on robotic drones for security on the country’s border. Before drones, Homeland Security used unmanned vehicles with cameras for border surveillance. They have been using these surveillance vehicles since 2005. It can be assumed that this is reliable, but like everything, technology evolves. Staying with one set plan does not assure long term success. Using these vehicles for surveillance is a difficult task. They have to be in the right place at the right time to be activated. This means there is a lot of room for errors and when dealing with border security, this is not something that can take any errors. With the help of bots in the form of drones, this room for error becomes minimized. Drones are more advanced and the technology on them is still advancing.

How are drones used for security?

At the University of Arizona, researchers were given a grant from the US Air Force Office of Scientific Research to create a surveillance system to monitor the United States’ border with Mexico. They are creating this artificial intelligence development for a surveillance system that includes more realistic data and can respond to threats faster. Overall they want to be able to make everything safer and more efficient. Everything would include the travel of high power authority figures, to military personnel. Huge developments of these drones allow are the ability to fly low. Having low-flying drones will allow traffickers to be picked up. Trafficking of any kind is extremely important and dangerous. Having a system enabled to track and stop this kind of behavior is extremely important. This can prevent the loss of lives and the illegal dealings over borders. Conclusively, the development of these higher tech emergency bots allows the United States Department of Homeland Security Customs and Border Protection to be notified of unsafe activities and the locations of these activities much faster.

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When you want to leave a comment or have a question about a product or on a social media account you are more than likely being responded to or interacting with a bot. With major business and some small ones, some kind automated messaging system is used. A business will use social bots if they want to increase the efficiency of responding to customers. This gives better customer service and can possibly even boost the reviews of your company. A socialbot is “a type of bot that controls a social media account.” The way a socialbot is designed makes it act as if it is an actual human. Their responses are set to convince one that they are being responded to by a representative of your company. Therefore, the purpose of a bot is not to acting like humans but simply to make life for the business and customer a little easier.

Why should you use Bots for Social Business?

There are many factors that determine if a bot is necessary. For some businesses, social bots are necessary to keep customer satisfaction high. If you already have a system and it doesn’t include a bot, but your customer satisfaction is high, then replacing it with a bot could be detrimental. The main thing that should be determined is if your company receives a lot of inquiries. Is your business getting multiple messages a day? If so, then getting a bot could help your business. Another factor to consider is if a bot will help improve the quality of customer service. You can determine this by seeing your response time before getting a bot. If you are receiving multiple messages in a short amount of time then having a bot could almost be a necessity.

The Pros of having Bots for Social Business

There are many beneficiary aspects that come with using bots for social business. Some of these benefits are: efficiency, faster service and full control. Your business could be more efficient and provide faster service in the sense that bots would be able to complete tasks and solve problems faster. When things get confusing to the point where you send in a question it is nice to receive a quick response. Bots make this quick response possible and it leads to higher customer satisfactory. What is meant by having full control is that you can decide how your bot responds. Your company has its own brand and you can design a bot that has an attitude that represents your brand. He or she can be flirty, nice, and funny or even mean. This could also improve customer satisfactory because it can draw attention and contribute to customer experience when using your company site.